Partner FAQ

Everything partners
need to know.

Answers for coaches and employers applying to partner with Villioo.

Application & Review

How long does the review take?+

Most applications are reviewed within 3–5 business days. Complex profiles or additional references may take up to a week.

What do you look for in partners?+

Coaches: relevant credentials, references, and a track record supporting job seekers. Employers: verified company details, ethical hiring practices, and roles suited for layoff-affected talent.

Can I reapply if I'm not approved?+

Yes. We provide feedback and welcome reapplication after 90 days once concerns are addressed.

For Coaches

Do I need certifications?+

Not required, but certifications (ICF, CPRW, SHRM, etc.) strengthen your application. Demonstrated experience and testimonials matter most.

Can I offer free and paid sessions?+

Yes. You control your pricing, availability, and service mix. Many coaches offer a free intro plus paid packages.

What's the platform fee?+

Villioo retains a 15% service fee on paid sessions to cover payments, matching, and support. Free sessions carry no fee.

How do payouts work?+

Payouts are issued weekly via Stripe once you've connected your account in the Coach Hub.

For Employers

Who can post jobs?+

Verified employers, in-house recruiters, and vetted staffing partners hiring for full-time, contract, or fractional roles.

How much does it cost?+

Basic posting is free during our partner beta. Featured listings and candidate outreach are available on paid plans — see Pricing.

How are candidates prepared?+

Every candidate has access to coaching, resume review, and layoff recovery resources, so applicants tend to be more prepared and intentional.

Can I contact candidates directly?+

Yes, once verified. Candidates control visibility and matching preferences, and outreach is logged for transparency.

Billing & Payouts

How do I update billing details?+

Open Settings → Billing to manage your subscription, invoices, and payout method.

Do you offer refunds?+

Session refunds follow each coach's policy. Employer plan refunds are prorated within the first 14 days.

Community & Standards

What are the community standards?+

Respectful, human-first communication. No spam, no unsolicited pitches, and no misrepresentation. Violations result in removal.

Is there a code of conduct?+

Yes — all partners agree to the Villioo Partner Code of Conduct during onboarding.

Still have questions?

Email our partner team at hello@villioo.com or reach out through our contact form.

Contact us